Partners in Calgary, Heart of the New West ^TM

Tourism is the fastest growing sector of the economy.

Tourism Calgary is a non-profit destination marketing organization committed to the incorporation of marketing initiatives and the provision of services to generate demand for our destination and further enhance partnership investment for our members. Through personable and technology supported marketing and servicing activities Tourism Calgary strives to build and establish relationships with leisure travelers, meeting planners and travel industry professionals in both domestic and international markets, as well as with the travel media.

Tourism Calgary members are invited to Login for access to their online services and benefits or contact our Manager, Membership Services.

If you are interested in pursuing the benefits of a Tourism Calgary membership, contact our Manager, New Member Sales with any questions.

A Promise to our Customers Visitor Industry Code of Business Practices As Tourism Calgary's industry partners, we want our visitors to know we care about customer satisfaction and consumer protection. That's why in June 1997, Tourism Calgary publicly declared we are open to hear and share consumer feedback, endorsements as well as complaints. This initiative was a marketing strategy more than a policing action. Point-of-purchase promotion (You're In Good Company window decal and wall plaque) tells our guests they can expect fair treatment from Tourism Calgary members.

A Promise to Our Customers To preserve the reputation of the destination; to promote tourism through the Partnership of Tourism Calgary; and to guide our actions in business, we hereby promise to abide by the Tourism Calgary Code of Business Practices that values:

• Professionalism: to consistently honour all commitments made to our customers; to say what we mean and deliver what we promise.
• Accountability: to provide value and high standards in products and services; to provide a safe environment for our customers and employees; and to obey the laws of Canada.
• Respect: to treat our customers and our suppliers with dignity and fairness.
• Truth: to build confidence in our business and other businesses within the destination by being wholly honest in all endeavours.
• Nurturing: to provide service that exceeds the expectations of our visitors by encouraging industry education and training programs.
• Experience: to show by example what we have known for a long time - customer satisfaction equals success.
• Responsiveness: to fairly and quickly resolve all complaints we encounter.
• Service: to do our part to improve our business, industry, community, province and country.